Change Tracking Links

Contents

Overview

From time to time shipping carriers change the location of their package tracking systems.
When this occurs, you must manually update the tracking link information stored in the program.

Navigate to Settings > Shipping Functions > Shipping Setup.
When shipping Settings opens navigate to Tracking Options.
Select the shipper whose information you wish to update.
Select the email template you wish to use to send tracking information to customers.
See the table below for updated tracking prefixes and suffixes needed for each carrier. These will be copied into the boxes in the tracking options screen.
Once Information is updated click Save at the bottom of the screen. Then close out of Shipping Setup.

Carrier	SEOM Parameter	Parameter Value
USPS	TrackingUSPSPrefix	https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1= or for multiple tracking numbers: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=
USPS	TrackingUSPSSuffix
UPS	TrackingUPSPrefix	https://www.ups.com/track?loc=en_US&tracknum=
UPS	TrackingUPSSuffix
FedEx	TrackingFEDEXPrefix	https://www.fedex.com/fedextrack/?trknbr=
FedEx	TrackingFEDEXSuffix

Updated on October 22, 2025