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Different Totals on Reports


If a user runs different reports for a given time period and the results do not match, it is most likely because different reports use different dates. For example, the “Sales Tax” report uses the Order Date but the “Sales Tax from History” report uses the History date. Each report is designed to present information in different ways.

To determine which report template is used by the program when a report title is selected at the Print Reports screen, go to the Main Menu >  Settings > System Functions >System Parameters and check the settings of the parameter related to a specific report type. Refer to the Report System Parameter Group topic for details about parameters that affect reports.

As far as sales reports are concerned, since most merchants do not agree on which date constitutes an actual sale, we offer a number of different sales reports that use different dates. For example, one merchant may consider the date they got paid to be the actual sale date while another merchant may consider the date the order was placed to be the actual sale date. We suggest that the merchant and their accountant decide which date constitutes an actual sale and then use only those reports which use that date.

Specific Information about Standard Reports supplied with SEOM

Accounting Summary – AccountingSummaryTemplate

  • Provides an order level detail of Gross Sales, Taxes, Shipping, Surcharges, Discounts, Returns, Net Sales (gross-returns) and Cost of Goods.
  • Can provide a summary breakdown for approved orders, pending orders and for the full report.
  • The report can be run as a “summary only”, eliminating the order level detail.
  • Gross sales data is reported based on the “quantity shipped” rather than the “quantity ordered”.
  • Can be based on three different dates which produces different values for SOME numbers
  • Order date
  • Detail date
  • Actual Shipped date
  • User defined date range
  • Based on the actual order data
  • Changes based on order revisions

Sales Tax – SalesTaxTemplate

  • Designed to give a state level breakdown of taxes collected
  • Depending on format can also provide taxable sales data
  • Based on Order Date
  • Report assumes all line items are taxable
  • Assumes the Bill To state for tax reporting – based on sale not destination

Detailed Sales – DetailedSalesTemplate

  • Gives the user an item level breakdown by order of SKU, name, product category, net items sold (shipped minus returns), price, cost, margins, date entered and date shipped
  • Can be based on Order Date or Actual Date Shipped
  • Can be limited to certain products or inventory category
  • Pulls information directly from the Order data so information can change within a given period
  • Informational report not designed for accounting purposes

Credit Card Deposits – CreditCardDepositsTemplate

  • Based on Transaction date
  • One or more transactions dates per order
  • Pulls from transactions table
  • Limited to the four primary card types
  • Best used to verify charges against gateway
  • Will seldom balance against sales for the same period

Sales Analysis – SalesAnalysisTemplate

  • Provides a product level breakdown of MTD/YTD comparison to LMTD/LYTD sales based upon criteria specified by user
  • Report is run against Order Details and will change over time
  • Uses Actual Ship Date and will not be accurate if actual ship date not set
  • SKUs no longer listed in the Inventory table will not be included in the report results regardless of date shipped

Sales and Cost of Goods – SalesAndCOGTemplate

  • Provides gross sales (based on quantity shipped) and gross costs, Return sales and costs, net sales and costs
  • Determines margin based on net sales – net cost
  • Report can be based on Transaction Date or Actual Date Shipped
  • Can repeat sales data in multiple periods if based on transaction date

Daily Audit – DailyAuditTemplate

  • Summary report based on transaction audit system
  • Auditing system based on Transaction Date
  • Auditing system only audits standard payment methods
  • Best used for verification of charges against gateway

Standard Reports Based on History

Accounting Summary – New Report

  • Returns same type of data provided by Accounting Summary Report
  • Based on Order “History” thus single Date used
  • Only reports on approved orders
  • Initial History generated at time order is approved
  • Additional history written as changes are made
  • History information dated at time change is made
  • Report results DO NOT change over time
  • More accurate accounting results

Sales Tax From History Report

  • Pulls data from “History”
  • Based on a single date
  • Data does not change over time
  • Calculates Taxable sales values correctly
  • Correct state identified
  • Accurate for accounting purposes
Updated on June 4, 2019

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