• When SEOM processes orders and detects that an inventory item is out of stock, (the QOH is less than the number of units ordered), it considers the item to be “backordered”, meaning the merchant needs to purchase more stock from the supplier. This term only applies if SEOM is configured to track inventory, otherwise the program assumes all products are always in-stock.
  • If the SEOM purchase system is being used, the program can generate a purchase order which is sent to the product’s supplier to replenish the merchant’s inventory.
  • When the merchandise has arrived from the Supplier, and is Received into the SEOM inventory system, the user tells the program to “Fill” the backorders, allowing the orders awaiting those items to be processed and shipped to the customer.
  • “Filling” backorders can be performed on an order by order basis at the Orders screen, or it can be done in batch mode via the Fill Backorders screen or the Multi-Order Processor.
  • When filling backorders in batch mode, the program can automatically capture payment for those items if system parameter CaptureAtFillBackorders is set to TRUE.
  • Even if the merchant has sufficient stock to fill a given order, they may choose to have the program force a backorder for the product by selecting the line item and clicking the Force button on the Ordersscreen.

For example: There are three orders which contain line item SKU123, which has a quantity on hand count of 5. The first order has 4 units of SKU123 allocated to it, but it also needs another product SKU that is currently out of stock before this order can be shipped. The other two orders containing SKU123 only need two units of SKU123 each so they can be shipped. The merchant forces the program to backorder the four units of the product for the first order making the in-stock units previously allocated to it available to fill the second and third orders.

  • Color can be used to make backordered line items more visible at the Process Orders or Manual Orders screens.


Parameter Group

Parameter Comments



Determines whether the Cancel Backorder button at the View Orders form will be available. TRUE = the button will be available.



Name of report to use for printing Backorders by Customer report.



Name of report to use for printing Backorders by Order Number report.



Name of report to use for printing Backorder Summary report.


Credit Cards

If TRUE, when using the Fill Backorders form, if an order can be approved, the program will try to capture its credit card Authorization (if one is present). If unsuccessful, the order will not be approved.



If True (-1), system will maintain backorder numbers for out-of-stock, not-discontinued items.



When filling backorders, if the system creates a new order (original order was approved), set this parameter to True to carry discount percentage amounts from the original order to the newly created order.



When filling backorders at View Orders or Fill Backorders, set the Ship Date or leave it blank?


Purchase Orders

Enter the number of days the POsystem should look back to include backorders (default = 30) when automatically generating purchase orders.


Manual Orders

If True, the Quantity Needed column on the Manual Orders screen will turn red where items are backordered.



If you synchronize quantity on hand with your Miva site and you allow purchases of out of stock items (pre-sell items) which causes Miva Inventory to track below zero, set this parameter to true to have the Order Manager send an inventory synch notification at import to account for backorders which effectively returns Miva’s QOH to zero.


Multi Order Processor

Default setting of “Include Orders with Backorders”optionat Multi Order Processor.



If TRUE, a report listing any new backordered items will be printed each time you import orders.



Number of days that the View Quantity Not Shipped & Backordered button on View Inventory checks for backorders.



If True, the Quantity Needed column on the View Orders screen will turn red where items are backordered.

Updated on June 4, 2019

Was this article helpful?

Related Articles