Overview
- From time to time shipping carriers change the location of their package tracking systems.
- When this occurs, you must manually update the tracking link information stored in the program.
Update Tracking URL
- Navigate to Settings > Shipping Functions > Shipping Setup.
- When shipping Settings opens navigate to Tracking Options.
- Select the shipper whose information you wish to update.
- Select the email template you wish to use to send tracking information to customers.
- See the table below for updated tracking prefixes and suffixes needed for each carrier. These will be copied into the boxes in the tracking options screen.
- Once Information is updated click Save at the bottom of the screen. Then close out of Shipping Setup.
|
Carrier |
Tracking URL Prefix |
| USPS | https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1= or for multiple tracking numbers: https://tools.usps.com/go/TrackConfirmAction.action?tLabels= |
| UPS | https://www.ups.com/track?loc=en_US&tracknum= |
| FedEx | https://www.fedex.com/fedextrack/?trknbr= |