Importing Orders from a Supported Shopping Cart’s Text File

Overview

• Occasionally, for reasons out of Stone Edge’s control, importing order information from a supported shopping cart may be necessary via an XML text file.
• This process will not work for unsupported shopping carts.
• This process will not work for text files that are comma or tab-delimited.
  • To import orders from a text file -> user must create an “Import Template.”
  • Click HERE to learn more about import templates.
• Quotes should not be present in the file, or you will encounter errors.

Importing Orders from a .XML Text File

1. Obtain the text file from the shopping cart.
   1. The file can be obtained if an “Import via Internet” is halted during the process.
   2. Consult with your Shopping cart vendor for more information.
2. CTRL + SHIFT + C on “Main Menu” to open the “Information” page.
   1. Look towards the bottom to find “New Orders,” followed by a file path.
      
3. Check text file(s) to be downloaded exist in folder.
   1. If there are already files in the folder -> delete or move to another folder, and errors can occur.
      
4. Navigate: Main Menu -> Import My Orders -> Import My New Orders
5. Select the Shopping Cart from the list
6. Click “Import from Text File.”
   
7. Wait for the import to finish.
8. A pop-up appears, confirming import worked.
   NOTE: If the import worked correctly, the text file will be deleted or moved to the archives folder, depending on the settings.
   
9. Click “OK,” and you have finished the import.
   Note: You might experience some function delay as updates are sent out after the import.