Re-Import Orders Tool

Overview

• Added in version 8.019
• Allows order re-imports for missing orders or bad imports
  • Bad orders should be removed before re-import
• Works with Connect 2 Cart carts and most XML carts
  • Does not work with template imports
• Orders imported will not be inserted based by order number of cart, imported orders are added as most recent orders
• For additional help, contact support@stoneedge.com

Process

1. Import My Orders -> Import My New Orders

2. Click Re-import Orders button right corner

3. Enter Shopping Cart Order Number
4. Enter Date
5. Click OK

6. Wait for import to finish
7. Summary of imported orders will appear

Tips

• If the Shopping Cart order number is not known, only use date
• Not entering a date or order number results in a normal import
• If an unknown number of orders need to import, use the prior date to any known orders
• If orders are not imported check existing shopping cart orders to confirm shopping cart order number is in correct format
• If a pop-up about a concurrent import appears while no imports are being done, in system parameters clear out the value for ImportWorkstation and try again
• If incorrect orders are being imported check the NewOrders folder (filepath on information screen) and confirm folder is empty