How to Change Tracking Links

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Overview

From time to time shipping carriers change the location of their package tracking systems.
When this occurs, you must manually update the tracking link information stored in the program in two locations.

First, update the appropriate system parameter that contains the tracking prefix of the affected carrier with the new URL. The current values are as follows:

Carrier	SEOM Parameter	Parameter Value
USPS	TrackingUSPSPrefix	https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1= or for multiple tracking numbers: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=
USPS	TrackingUSPSSuffix
UPS	TrackingUPSPrefix	http:// wwwapps.ups.com/ ietracking/ tracking.cgi? tracknum=
UPS	TrackingUPSSuffix
FedEx	TrackingFEDEXPrefix	http:// www.fedex.com/Tracking? ascend_header=1&clienttype=dotcom&cntry_code=us&language=english&tracknumbers=
FedEx	TrackingFEDEXSuffix

Secondly, open the Store Setup Wizard and navigate to the Shipping section, Page 2, and click Carriers & their Shipping Methods.
Select the affected vendor in the Carriers list in the upper left-hand corner of the screen . The lower portion of the screen that houses the tracking link information is populated with the information related to the selected carrier.
Then enter the new tracking link information in the Track Button Prefix field. The suffix field is not used by the four major carriers that are predefined in the program (USPS, UPS, FedEx, and DHL) and should be left blank.
Select Save to update the program with the new information.

Created: 6/21/12

Revised: 8/17/12

Published: 04/13/16