7.2 Troubleshooting Working With Orders

Problem: I have Sub-SKUs in inventory, but the orders still have product options, not Sub-SKUs

1. Verify the BuildSubSKUs system parameter which is located in Order Options group. This parameter must have value "True" to build Sub-SKUs in incoming orders.

2. Verify the system parameter AddToSubSKUIfNoCodeDelimiter in Order Options group. It is recommended that you set this parameter as "True (Yes)." If it is set to "False (No)" and if a selected order Option does not contain the WebOptionCodeDelimiter (or no WebOptionCodeDelimiter is defined in the program), the Option's value will not be added to the built Sub-SKU. The Option will be added to the Option field (or as a line item if "OptionDestination" is set to "line items").

See Also:

• 5.3 Troubleshooting Building Sub-SKUs

• Troubleshooting Integration with Miva Merchant