Unsolicited Returns Processing

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Overview

Normally, the customer receives a return label with the order or contacts the business to make arrangements to return an item, so the originating order number is known and an RMA may even be issued. In these cases, the Monsoon Order Manager has all of this information about the return or exchange in its database and can report on it.  

However, if a customer simply sends the item back to a warehouse without first contacting the company for instructions or authorization, it is considered an unsolicited return. In this case, the information about the customer and the original order may be limited. The warehouse staff adds as much information as they can into the Monsoon Fulfillment Manager Unsolicited Returns screen and the Sync Manager sends the information to the Monsoon Order Manager.

The Monsoon Order Manager's Unsolicited Returns Processing screen is then used to match these returns with the originating order or assigned RMA.

Description of the Screen

Returned Items

• list of items contained in the unsolicited return

SKU Received

• contains the item SKU

Received

• indicates the quantity of the returned item that is received at the warehouse

To Inventory

• indicates the quantity of the SKU returned which is being added back into the inventory count for resale

To Vendor

• indicates the quantity of the SKU returned which is being sent back to the supplier  

To Discard

• indicates the quantity of the SKU returned which is damaged and cannot be resold

Remaining

• indicates the quantity of the SKU returned which is not yet associated with an order or RMA

Customer

• this section displays the customer information provided by the warehouse staff when the unsolicited return was created

Customer Lookup

• opens the Customer Search screen, where you can enter known information to find a matching customer record   

Associate Return With:

Choose whether to associate the return with an existing Order Number or with an existing RMA.

Orders

• view a list of orders containing the returned SKU from the specified time period and the specified customer

RMAs

• view a list of RMAs containing the returned SKU from the specified time period and the specified customer

Details

• displays the list of line items for the currently selected Order or RMA
•  view an explanation of the fields in this grid when Orders is selected

  Item Number

  • indicates the sequence number of the items as they appear in the order

  SKU

  • the stock-keeping unit which represents the item in your inventory (LocalSKU)

  Qty Ordered

  • the number of units ordered of the SKU in a given line item

  Qty Returned

  • the number of units of a SKU already returned for a given line item

  Qty Available

  • the number of units of a SKU in a given line item which are available to return

  Price Per Unit

  • displays the price of the SKU as it appears on the selected order

  Item Added

  • displays the date the line item was added to the order
• view an explanation of the fields in this grid when RMAs is selected

  Item Number

  • indicates the sequence number of the items as they appear in the order

  SKU

  • the stock-keeping unit which represents the item in your inventory (LocalSKU)

  Qty Authorized

  • the number of units of the SKU in a given line item which are authorized for return

  Qty Returned

  • the number of units of a SKU in a given line item which are already returned

  Qty Available

  • the number of units of a SKU in a given line item which are still available to return

Search past ___days

• specify the time period in which the program should look for eligible orders or RMAs

Refresh

• select this to update the results list in Associate Return With:
• the first line item in Details is now the selected line item

Associate all Remaining

• select this to associate any remaining items in the return with the currently selected order or RMA

Quantity To Associate

• this field is automatically populated with the number of units remaining to return for the currently selected item
• the value must be less than or equal to the value of Remaining in Returned Items

Associate

• choose an order from Associate Return With: and a line item from Details and select Associate to create the association between the returned item and the order or RMA

Associations

• displays a list of orders or RMAs which are associated with the current unsolicited return

Remove Association

• select a row in the list and select this button to remove it from the list

Start Over

• select this to clear the information from the Associations section of the screen

Fees

• this section shows fees types and values as determined by the setting of the following system parameters: ReturnFeeCalcType, ReturnFeeCalcValue, ShippingCreditCalcType, and ShippingCreditCalcValue. ShippingCreditForReturns must also be set to TRUE

Additional Information

RMAs, Exchanges and Returns

How to Process an Unsolicited Return

Created: 5/6/15

Revised: 5/11/15

Published: 08/19/15