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Dialing a Telephone with the Order Manager

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Overview

If a workstation has a PC Personal Computer, or workstation modem (Windows compatible) installed, the Order Manager can dial customer or supplier vendor phone numbers by the click of a button at selected screens. This feature uses the Microsoft Phone Dialer feature that is included with most versions of Windows.

Basic Requirements

• A Windows-compatible modem and its drivers must be installed in the workstation.

• A telephone compatible with the modem must be plugged into the correct port on the modem (line out).

• The modem must be connected to the wall jack of the telephone line (line in).

• Microsoft Windows must be properly configured:

• • Go to the Windows Control Panel. Open the Phone and Modem Options.

  • Make sure that the area code, dialing rules, etc. are configured properly for your environment.

  • Refer to Windows Help for more information.

• In the Order Manager, go to the Set System Parameters screen synonymous with the Microsoft Access Form Object or user interface.. Select to mouse "left-click" on an object, usually a row in a table, in the context of Order Manager documentation the Communications parameter group. Configure the following parameters as appropriate for your environment:

• • ShowPhoneButtons

  • DialUse1Prefix

  • UseDialingRules

  • Dial9

Making a Call from the Order Manager

• Click in a phone number field on the View Orders, View Customers or View Suppliers screens.

• Click the small telephone icon, , which causes the phone number to be dialed.

• The Microsoft Phone Dialer dialog opens and displays the status of the call.

• Use the telephone handset attached to the workstation to communicate with the other party.

Created: 1/3/11

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