Support Archives - Stone Edge Technologies

Access Error – Invalid Connection String

Problem: Last week Microsoft released a new build of Office for people enrolled in the “Current Channel (Preview). If your office product updates to the following build: Version 2312 (Build 17126.20114) You will get the following error when trying to use an ODBC connection: NOTE: This is only applicable for people using an SQL database. Solution: Revert to an older version of Microsoft Office (Version 2311 (Build 17029.20108)) using the following guide: How to revert to an earlier version of Office - Microsoft Support. NOTE: We recommend turning off automatic updates for all computers as it can help prevent you from installing a buggy version. (Account -> Update Options -> Disable Updates) If you need assistance or find this solution does not work please contract Support@stoneedge.com

By Erich Odenweller|2024-01-09T15:29:27+00:00January 9th, 2024|Support, Uncategorized|0 Comments

Legacy Avalara Integration No Longer Working (7.052 or older)

Overview On September 26, 2022, we were notified by Stone Edge users that Avalara was returning an authentication error for Stone Edge users on the old integration. This includes any version older than 7.052 and versions 7.701-7.723. This is because the prior versions use a legacy integration that Avalara no longer supports. Stone Edge was updated to use the current Avalara API integration, starting with version 7.724. This integration works and will continue to be maintained for new releases of Stone Edge. The issue: When trying to use Stone Edge and having Avalara set as the sales tax system, the following error will appear: Solution: We recommended updating to the current version of Stone Edge Order Manager, which can be downloaded here: Download Gateway - Stone Edge Technologies If you need help upgrading to the current version and are already within the 7.7xx, please reach out to support@stoneedge.com. If you are on version 7.052 or below, please contact sales@stoneedge.com to ensure a smooth update to the 7.7xx series. Note: While it may be appealing to try and update the code so you can stay on the same version you are currently on, it is not recommended. Reviewing the code and [...]

By Erich Odenweller|2022-09-26T18:50:31+00:00September 26th, 2022|Support, Tips & Tricks|0 Comments

Colorado Retail Delivery Fee

Overview As of July 1, 2022, Colorado has implemented a retail delivery fee "All deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax." (Colorado Department of Revenue website) "Retailers that make retail deliveries must show the total of the fees on the receipt or invoice as one item called 'retail delivery fees.'" (Colorado Department of Revenue website) Retail Delivery Fee | Department of Revenue - Taxation (colorado.gov) NOTE: Read the article for full specifications of the fee and what is required Starting with version 7.732, Stone Edge will have a built-in solution to comply with this fee. The change will: Add the necessary $0 line item to manual orders shipping to CO Let anyone using order manager as their tax system add a flat rate to their sales tax Marketplaces should have systems in place to deal with this change since the customer first sees their receipt from the website upon ordering. Marketplaces and Sales Tax Systems (Updated 7/05/2022) This is a list of articles regarding different company's approaches to this new fee Marketplaces Amazon Colorado Marketplace Tax and Retail Delivery Fee Collection FAQ [...]

By Erich Odenweller|2022-09-26T18:45:16+00:00July 1st, 2022|Support, Tips & Tricks, Updates|0 Comments

Microsoft Ending Support of Internet Explorer

Internet Explorer 11 Internet Explorer has been around since the year 1995 and on October 17, 2013, Internet Explorer 11 was released, which was the last major version of Internet Explorer. Starting June 15, 2022, Internet Explorer 11 will not be supported for certain versions of Windows 10. Microsoft plans to move its users to Microsoft Edge as it boasts more features and better security. Updates with Stone Edge Stone Edge previously used Internet Explorer to open any web connection from Stone Edge. Starting with version 7.729, Stone Edge has been updated to use the default browser located within your Windows settings. What if I have an Older Operating System? True the end of Internet Explorer 11 will mostly affect Windows 10 users at the time of writing this, however that does not mean other operating systems will not be affected. Even if you can still access Internet Explorer on older operating systems the majority of Microsoft’s technical support is for Windows 10 and 11. Outdated software can cause issues and being more aware of your software and staying up-to-date is the best way to keep these changes from affecting you. But What About IE Mode? IE Mode, or Internet [...]

By Erich Odenweller|2022-05-20T15:29:19+00:00May 20th, 2022|Support, Tips & Tricks|0 Comments

MaxMind GeoIP Legacy Depreciating 05/31/2022

Stone Edge uses a MaxMind integration to help with fraud detection on orders. On May 31, 2022, MaxMind will be retiring the GeoIP Legacy Database previously used by Stone Edge. Starting with version 7.730, Stone Edge will be updated to utilize the new GeoIP2 database to make this transition seamless. We recommend updating the newest version of Stone Edge for MaxMind functionality to continue working. If there are any issues regarding updating, don't hesitate to get in touch with sales@stoneedge.com to find out other options. More information can be found from the MaxMind blog linked below: Retirement of GeoIP Legacy Downloadable Databases in May 2022 | MaxMind Blog

By Erich Odenweller|2022-05-05T19:19:18+00:00May 5th, 2022|Support, Tips & Tricks|0 Comments

Depreciation of Less Secure Apps for Google

Less Secure Apps for Google Stone Edge is compatible with Google email accounts by enabling “Less Secure Apps.” As of May 30, 2022, “Less Secure Apps” will be depreciated and unavailable. Google Workspace has an extended date yet to be determined but will be announced on the Google Workspace Blog. Once “Less Secure Apps” becomes unusable, Stone Edge will no longer be able to use SMTP for Google emails. What does this mean for Stone Edge? There are essentially two solutions to this issue. Migrate to a different email platform. We recommend migrating to Microsoft Outlook since any company with Microsoft 365 will already have access to this. Migrating includes mail, calendar, and contacts with few exceptions. Microsoft has detailed articles on migrating from Google, which can be found below. Perform a Google Workspace migration to Microsoft 365 or Office 365 | Microsoft Docs Migrate consumer Google Workspace (formerly G Suite) mailboxes to Microsoft 365 or Office 365 | Microsoft Docs NOTE: There are many other email platforms that can be used your company will need to research which is right for your needs. Use a 3rd party email client using GWSMO or IMAP. Again, we recommend going to Microsoft [...]

By Erich Odenweller|2022-05-04T15:41:37+00:00May 2nd, 2022|Support, Tips & Tricks|0 Comments

Commercial Invoice – An Overview

Some of you have been inquiring about Commercial Invoice recently. Why is it so important? Well, it is the primary document used by most foreign customs agencies for shipping all non-documents internationally. That importance is why we have decided to compile a list of resources – a cheat sheet, if you will – that can answer questions and provide further resources. It’s not the only required document for sending an international shipment, however. The other documents include, Export Declaration (B13A), Certificate of Origin, and the Toxic Substances Control Act form. (Note: When printing from within Stone Edge, you will have everything you need to ship internationally, but if their are ever any concerns or questions, feel free to contact us. We are more than happy to help). But for now, let’s dive into the details about Commercial Invoice. Here’s what the experts have to say: Sources: FedEx UPS USPS Overview It is important to ensure that information on all your documents is consistent and accurate, starting with the Commercial Invoice. It is the foundation of all other documents and is the first international shipping document that should be completed. The information provided on other international shipping documents, including the air [...]

By John Frazar|2020-02-19T20:04:00+00:00February 13th, 2020|Support|0 Comments

Setting up Google Express with Stone Edge

Google Express uses OAuth authentication which requires the customer to login to the integration server to allow Google Express to authorize our access to your account. The instructions below will show you how to authorize us to access your Google Express account setup the integration. Google Express Authentication Authorization Instructions Provide your Google Express Account Information: An account will be created on our server to start the process of connecting to Google Express, please provide the following information. Email address of account owner Phone number Primary web site Contact name Google Express Merchant ID Create a Password: We will configure an account for you on the integration server and send you a username and password to access your account. Once received, open a browser and navigate to the URL provided. Click the "Forgot Password" link. Enter the username provided, and follow the on screen prompts to create a new password. Link your Google Account via oAuth: After you've created a password, log into the integration server, scroll to the Channel List and click the “Update Channel” Link for Google Express. Click the link labeled “Authorize Google Express Access” Select the Google Account that is related to your Google Express Store [...]

By John Frazar|2019-06-19T17:26:21+00:00January 27th, 2019|Support|0 Comments

Setting up Shopify with Stone Edge

To allow Stone Edge to get and manage order feeds from Shopify you will have to create a Private App to allow access to your data. The instructions below will show you how to create the Private app with the correct permissions and show you what information you need to send to Stone Edge to enable the integration. Generating a Private App within Shopify Login to the Shopify administrative section of your website. Click on the Apps section on the side menu. Select the “Manage Private apps” Select “Generate API Credentials” Provide a Private app name. You can name it whatever you like. We recommend "StoneEdge" so that it's recognizable. Give the Private App permissions. Set each of the following to "Read and Write": Customer Details and Customer Groups Orders, Transactions and Fulfillments Products, Variants and Collections Theme Templates and Theme Assets Shipping Rates, Countries and Provinces Gift Cards Fulfillment Services Click "Save" The authentication credentials will be created and available for viewing. Copy the following values from the authentication box along with your stores URL, and send that information to Stone Edge so the integration can be added. Store URL API key Password Shared secret

By John Frazar|2019-06-19T14:50:43+00:00October 31st, 2018|Support|0 Comments

Setting up Amazon with Stone Edge

To allow Stone Edge to get and manage order feeds from Amazon you will have to give access to your feeds. This is done by giving our account access to your feeds in the Seller Management website. The final step is to provide us with your MarketId which we use to connect to your data Amazon feeds. We are able to grab full order data from Amazon, and push inventory stock levels and order status to Amazon. Log on to your Seller Central Management console in Amazon. Note: You must be logged in with your main Administrator account. Go To Settings > User Permissions Go to the bottom of the page and select the Authorized a Developer button Select Authorize a Developer radio button and enter in the information about us provided below: Developer’s Name: “Esperanto Commerce” Developer’s Account Number: “0743-9922-8709” Click “Next” Select the authorized check box. Click “Next” The next page shows the information needed to setup access on our part. Please send us the information listed below so that we can setup your account on our side. After this step we will enter in the information on our side and we will handle the process from there. Depending on the [...]

By John Frazar|2019-06-19T15:08:38+00:00June 13th, 2018|Support|0 Comments