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* Stone Edge pledges to provide a same-day response to any technical support requests received by 3:00 PM Eastern Time during normal operating hours. Priority is given to clients using a “Premium” maintenance contract.  Basic Maintenance contracts are intended to be used for those who wish to receive software updates only and offer a very limited amount of technical assistance.  Response time for basic maintenance contracts is 48 business hours.  

Unless otherwise stated in your agreement with Stone Edge Technologies, Inc., all annual maintenance contracts and technical support terms reflect a twelve (12) month period (the “support period”).  All fees for annual maintenance and technical support are due and payable in advance of a support period, according to the payment plan selected, and are renewed automatically for another year upon the end of the support period unless notified in advance. Your actual payment is required for the maintenance agreement to remain valid. Failure to submit payment may result in the termination of services. All services ordered for a support period and the related fees are non-transferable, non-cancelable and non-refundable.

Reinstatement of Annual Maintenance and Technical Support Plans

If your annual maintenance and technical support plan lapses for more than 30 days, an additional reinstatement fee will be assessed.