{"id":482,"date":"2023-03-17T12:09:31","date_gmt":"2023-03-17T12:09:31","guid":{"rendered":"https:\/\/stoneedge.com\/kb\/?post_type=ht_kb&#038;p=482"},"modified":"2025-06-09T13:45:05","modified_gmt":"2025-06-09T13:45:05","slug":"restoring-a-cancelled-order","status":"publish","type":"ht_kb","link":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/","title":{"rendered":"Restoring a Cancelled Order"},"content":{"rendered":"<h2>Overview<\/h2>\n<ul>\n<li>If the program is configured to allow users to cancel orders, Restoring an order canceled by mistake is possible.<br \/>\n<strong>NOTE<\/strong>: This will not always 100% work for various reasons.<\/li>\n<li>You cannot restore a &#8220;Deleted&#8221; order as it has been removed from the system.<\/li>\n<\/ul>\n<h2>Restoring the Order<\/h2>\n<ol>\n<li>Start from the Main Menu.<\/li>\n<li>Navigate to Process My Orders &gt; View &amp; Process My Orders.<\/li>\n<li>Navigate or find the canceled order.<\/li>\n<li>Click &#8220;Restore.&#8221;\n<p><figure id=\"attachment_3054\" aria-describedby=\"caption-attachment-3054\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3054 size-large\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png\" alt=\"\" width=\"1024\" height=\"324\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png 1024w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-300x95.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-768x243.png 768w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-50x16.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1536x487.png 1536w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-2048x649.png 2048w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-60x19.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-100x32.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-3054\" class=\"wp-caption-text\"><strong>Canceled Order<\/strong><\/figcaption><\/figure><\/li>\n<li>Click &#8220;OK.&#8221;<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-3700 size-full\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028.png\" alt=\"\" width=\"259\" height=\"158\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028.png 259w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028-50x31.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028-60x37.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028-100x61.png 100w\" sizes=\"(max-width: 259px) 100vw, 259px\" \/><\/li>\n<li>If items are back-ordered, a pop-up asks to fill backorders.<\/li>\n<li>Click &#8220;Yes&#8221; to restore items.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-3701 size-full\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029.png\" alt=\"\" width=\"408\" height=\"150\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029.png 408w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029-300x110.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029-50x18.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029-60x22.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029-100x37.png 100w\" sizes=\"(max-width: 408px) 100vw, 408px\" \/><\/li>\n<li>If &#8220;Yes&#8221; is clicked &#8220;Fill Backorders&#8221; pop-up appears<\/li>\n<li>Choose fill Quantity and click &#8220;Fill&#8221; when finished.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-3702 size-full\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030.png\" alt=\"\" width=\"626\" height=\"432\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030.png 626w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030-300x207.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030-50x35.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030-60x41.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030-100x69.png 100w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/li>\n<li>The pop-up appears that backorders have been filled.<\/li>\n<li>Order is now restored in an unapproved state.<\/li>\n<\/ol>\n<figure id=\"attachment_3054\" aria-describedby=\"caption-attachment-3054\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3054 size-large\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png\" alt=\"\" width=\"1024\" height=\"324\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png 1024w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-300x95.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-768x243.png 768w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-50x16.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1536x487.png 1536w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-2048x649.png 2048w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-60x19.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-100x32.png 100w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-3054\" class=\"wp-caption-text\"><strong>A restored order in an unapproved state<\/strong><\/figcaption><\/figure>\n<p class=\"Image\">\n","protected":false},"excerpt":{"rendered":"<p>Overview If the program is configured to allow users to cancel orders, Restoring an order canceled by mistake is possible. NOTE: This will not always 100% work for various reasons. You cannot restore a &#8220;Deleted&#8221; order as it has been removed from the system. Restoring the Order Start from the&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[20],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Restoring a Cancelled Order - Stone Edge Order Manager<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Restoring a Cancelled Order - Stone Edge Order Manager\" \/>\n<meta property=\"og:description\" content=\"Overview If the program is configured to allow users to cancel orders, Restoring an order canceled by mistake is possible. NOTE: This will not always 100% work for various reasons. You cannot restore a &#8220;Deleted&#8221; order as it has been removed from the system. Restoring the Order Start from the...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/\" \/>\n<meta property=\"og:site_name\" content=\"Stone Edge Order Manager\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-09T13:45:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/\",\"url\":\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/\",\"name\":\"Restoring a Cancelled Order - Stone Edge Order Manager\",\"isPartOf\":{\"@id\":\"https:\/\/stoneedge.com\/kb\/#website\"},\"datePublished\":\"2023-03-17T12:09:31+00:00\",\"dateModified\":\"2025-06-09T13:45:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/stoneedge.com\/kb\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Restoring a Cancelled Order\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/stoneedge.com\/kb\/#website\",\"url\":\"https:\/\/stoneedge.com\/kb\/\",\"name\":\"Stone Edge Order Manager\",\"description\":\"Documentation for the Stone Edge Order Manager\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/stoneedge.com\/kb\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Restoring a Cancelled Order - Stone Edge Order Manager","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/","og_locale":"en_US","og_type":"article","og_title":"Restoring a Cancelled Order - Stone Edge Order Manager","og_description":"Overview If the program is configured to allow users to cancel orders, Restoring an order canceled by mistake is possible. NOTE: This will not always 100% work for various reasons. You cannot restore a &#8220;Deleted&#8221; order as it has been removed from the system. 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