{"id":482,"date":"2023-03-17T12:09:31","date_gmt":"2023-03-17T12:09:31","guid":{"rendered":"https:\/\/stoneedge.com\/kb\/?post_type=ht_kb&#038;p=482"},"modified":"2025-06-09T13:45:05","modified_gmt":"2025-06-09T13:45:05","slug":"restoring-a-cancelled-order","status":"publish","type":"ht_kb","link":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/","title":{"rendered":"Restoring a Cancelled Order"},"content":{"rendered":"<h2>Overview<\/h2>\n<ul>\n<li>If the program is configured to allow users to cancel orders, Restoring an order canceled by mistake is possible.<br \/>\n<strong>NOTE<\/strong>: This will not always 100% work for various reasons.<\/li>\n<li>You cannot restore a &#8220;Deleted&#8221; order as it has been removed from the system.<\/li>\n<\/ul>\n<h2>Restoring the Order<\/h2>\n<ol>\n<li>Start from the Main Menu.<\/li>\n<li>Navigate to Process My Orders &gt; View &amp; Process My Orders.<\/li>\n<li>Navigate or find the canceled order.<\/li>\n<li>Click &#8220;Restore.&#8221;\n<p><figure id=\"attachment_3054\" aria-describedby=\"caption-attachment-3054\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3054 size-large\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png\" alt=\"\" width=\"1024\" height=\"324\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png 1024w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-300x95.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-768x243.png 768w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-50x16.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1536x487.png 1536w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-2048x649.png 2048w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-60x19.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-100x32.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-3054\" class=\"wp-caption-text\"><strong>Canceled Order<\/strong><\/figcaption><\/figure><\/li>\n<li>Click &#8220;OK.&#8221;<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3700 size-full\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028.png\" alt=\"\" width=\"259\" height=\"158\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028.png 259w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028-50x31.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028-60x37.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0028-100x61.png 100w\" sizes=\"auto, (max-width: 259px) 100vw, 259px\" \/><\/li>\n<li>If items are back-ordered, a pop-up asks to fill backorders.<\/li>\n<li>Click &#8220;Yes&#8221; to restore items.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3701 size-full\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029.png\" alt=\"\" width=\"408\" height=\"150\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029.png 408w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029-300x110.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029-50x18.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029-60x22.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0029-100x37.png 100w\" sizes=\"auto, (max-width: 408px) 100vw, 408px\" \/><\/li>\n<li>If &#8220;Yes&#8221; is clicked &#8220;Fill Backorders&#8221; pop-up appears<\/li>\n<li>Choose fill Quantity and click &#8220;Fill&#8221; when finished.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3702 size-full\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030.png\" alt=\"\" width=\"626\" height=\"432\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030.png 626w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030-300x207.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030-50x35.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030-60x41.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0030-100x69.png 100w\" sizes=\"auto, (max-width: 626px) 100vw, 626px\" \/><\/li>\n<li>The pop-up appears that backorders have been filled.<\/li>\n<li>Order is now restored in an unapproved state.<\/li>\n<\/ol>\n<figure id=\"attachment_3054\" aria-describedby=\"caption-attachment-3054\" style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3054 size-large\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png\" alt=\"\" width=\"1024\" height=\"324\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png 1024w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-300x95.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-768x243.png 768w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-50x16.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1536x487.png 1536w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-2048x649.png 2048w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-60x19.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-100x32.png 100w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><figcaption id=\"caption-attachment-3054\" class=\"wp-caption-text\"><strong>A restored order in an unapproved state<\/strong><\/figcaption><\/figure>\n<p class=\"Image\">\n","protected":false},"excerpt":{"rendered":"<p>Overview If the program is configured to allow users to cancel orders, Restoring an order canceled by mistake is possible. NOTE: This will not always 100% work for various reasons. You cannot restore a &#8220;Deleted&#8221; order as it has been removed from the system. Restoring the Order Start from the&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[20],"ht-kb-tag":[],"class_list":["post-482","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-step-by-step-instructions"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Restoring a Cancelled Order - Stone Edge Order Manager<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Restoring a Cancelled Order - Stone Edge Order Manager\" \/>\n<meta property=\"og:description\" content=\"Overview If the program is configured to allow users to cancel orders, Restoring an order canceled by mistake is possible. NOTE: This will not always 100% work for various reasons. You cannot restore a &#8220;Deleted&#8221; order as it has been removed from the system. Restoring the Order Start from the...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/\" \/>\n<meta property=\"og:site_name\" content=\"Stone Edge Order Manager\" \/>\n<meta property=\"article:modified_time\" content=\"2025-06-09T13:45:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/articles\\\/restoring-a-cancelled-order\\\/\",\"url\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/articles\\\/restoring-a-cancelled-order\\\/\",\"name\":\"Restoring a Cancelled Order - Stone Edge Order Manager\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/articles\\\/restoring-a-cancelled-order\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/articles\\\/restoring-a-cancelled-order\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/Restored_Order_Unapproved-1024x324.png\",\"datePublished\":\"2023-03-17T12:09:31+00:00\",\"dateModified\":\"2025-06-09T13:45:05+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/articles\\\/restoring-a-cancelled-order\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/stoneedge.com\\\/kb\\\/articles\\\/restoring-a-cancelled-order\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/articles\\\/restoring-a-cancelled-order\\\/#primaryimage\",\"url\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/Restored_Order_Unapproved.png\",\"contentUrl\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/wp-content\\\/uploads\\\/2019\\\/04\\\/Restored_Order_Unapproved.png\",\"width\":2153,\"height\":682,\"caption\":\"Restored Order in unapproved state\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/articles\\\/restoring-a-cancelled-order\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Restoring a Cancelled Order\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/#website\",\"url\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/\",\"name\":\"Stone Edge Order Manager\",\"description\":\"Documentation for the Stone Edge Order Manager\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/stoneedge.com\\\/kb\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Restoring a Cancelled Order - Stone Edge Order Manager","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/","og_locale":"en_US","og_type":"article","og_title":"Restoring a Cancelled Order - Stone Edge Order Manager","og_description":"Overview If the program is configured to allow users to cancel orders, Restoring an order canceled by mistake is possible. NOTE: This will not always 100% work for various reasons. You cannot restore a &#8220;Deleted&#8221; order as it has been removed from the system. Restoring the Order Start from the...","og_url":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/","og_site_name":"Stone Edge Order Manager","article_modified_time":"2025-06-09T13:45:05+00:00","og_image":[{"url":"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/","url":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/","name":"Restoring a Cancelled Order - Stone Edge Order Manager","isPartOf":{"@id":"https:\/\/stoneedge.com\/kb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/#primaryimage"},"image":{"@id":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/#primaryimage"},"thumbnailUrl":"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved-1024x324.png","datePublished":"2023-03-17T12:09:31+00:00","dateModified":"2025-06-09T13:45:05+00:00","breadcrumb":{"@id":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/#primaryimage","url":"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved.png","contentUrl":"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Restored_Order_Unapproved.png","width":2153,"height":682,"caption":"Restored Order in unapproved state"},{"@type":"BreadcrumbList","@id":"https:\/\/stoneedge.com\/kb\/articles\/restoring-a-cancelled-order\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/stoneedge.com\/kb\/"},{"@type":"ListItem","position":2,"name":"Restoring a Cancelled Order"}]},{"@type":"WebSite","@id":"https:\/\/stoneedge.com\/kb\/#website","url":"https:\/\/stoneedge.com\/kb\/","name":"Stone Edge Order Manager","description":"Documentation for the Stone Edge Order Manager","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/stoneedge.com\/kb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/ht-kb\/482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/comments?post=482"}],"version-history":[{"count":8,"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/ht-kb\/482\/revisions"}],"predecessor-version":[{"id":3704,"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/ht-kb\/482\/revisions\/3704"}],"wp:attachment":[{"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/media?parent=482"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/ht-kb-category?post=482"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/stoneedge.com\/kb\/wp-json\/wp\/v2\/ht-kb-tag?post=482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}