{"id":476,"date":"2019-04-16T20:09:18","date_gmt":"2019-04-16T20:09:18","guid":{"rendered":"https:\/\/stoneedge.com\/kb\/?post_type=ht_kb&#038;p=476"},"modified":"2019-06-25T15:22:12","modified_gmt":"2019-06-25T15:22:12","slug":"enter-amount-of-payment-received-credit-issued","status":"publish","type":"ht_kb","link":"https:\/\/stoneedge.com\/kb\/articles\/enter-amount-of-payment-received-credit-issued\/","title":{"rendered":"Enter Amount of Payment Received\/Credit Issued"},"content":{"rendered":"<h2>Overview<\/h2>\n<ul>\n<li class=\"CopyofBulletedList\">The\u00a0<i>Enter Amount of Payment Received\/Credit Issued<\/i> screen\u00a0is opened when the\u00a0<strong>Log Payment<\/strong>\u00a0<i>or<\/i>\u00a0<strong>Log Credit<\/strong>\u00a0links on the\u00a0<i>Process Orders &gt; Payment<\/i>\u00a0tab are clicked. It is also opened by the\u00a0<strong>Log $<\/strong>\u00a0button of the\u00a0<i>Multi-Order Processor<\/i>\u00a0screen.<\/li>\n<li class=\"CopyofBulletedList\">The\u00a0<i>Enter Amount of Payment Received\/Credit Issued<\/i> screen\u00a0is opened when the\u00a0<strong>Log Transaction<\/strong>\u00a0button of the\u00a0<i>Manual Orders<\/i>\u00a0and\u00a0<i>Process Orders<\/i>\u00a0Payment\u00a0tabs are clicked. The\u00a0<strong>Log Payment\/Credit<\/strong>\u00a0links on the\u00a0<i>Process Orders &gt; Payment<\/i>\u00a0tab accordion also open these screens, as does the\u00a0<strong>Log $<\/strong>\u00a0button of the\u00a0<i>Multi-Order Processor<\/i>\u00a0screen.<\/li>\n<li class=\"CopyofBulletedList\">This screen allows the user to manually record a payment made outside of\u00a0<span style=\"font-size: small;\">SEOM<\/span>, or issue store credit to a specific customer. For example, use this screen when the customer pays for an order with a paper check or COD. Or, use this screen to issue Store Credit to a customer rather than refunding money when items are returned. Just fill in the\u00a0<strong>Amount\u00a0<\/strong>of store credit and click the\u00a0<strong>Issue Store Credit<\/strong>\u00a0button. Likewise, if a customer has accumulated store credit, it can be applied against the balance due on a subsequent order by clicking the\u00a0<strong>Apply Store Credit<\/strong>\u00a0button.<\/li>\n<li class=\"CopyofBulletedList\">Although the screen shows credit card payment methods, it is not possible to perform credit card transactions at this screen. Issuing credit to a credit card account must be done through the\u00a0<i>Payment<\/i>\u00a0tab of the\u00a0<i>Manual Orders<\/i>\u00a0or\u00a0<i>Process Orders<\/i>\u00a0screens,\u00a0assuming the payment gateway supports that function.<\/li>\n<li class=\"CopyofBulletedList\">The visible fields on this screen change according to the selected payment method, although they may not be applicable to all processes performed at this screen.<\/li>\n<\/ul>\n<h2>Images of the Screen<\/h2>\n<div>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1272\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamount_payment.jpg\" alt=\"\" width=\"429\" height=\"463\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamount_payment.jpg 429w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamount_payment-278x300.jpg 278w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamount_payment-46x50.jpg 46w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamount_payment-56x60.jpg 56w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamount_payment-93x100.jpg 93w\" sizes=\"(max-width: 429px) 100vw, 429px\" \/><\/p>\n<p>Enter Amount of Payment Received screen<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-1273\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamountform2.jpg\" alt=\"\" width=\"425\" height=\"459\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamountform2.jpg 425w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamountform2-278x300.jpg 278w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamountform2-46x50.jpg 46w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamountform2-56x60.jpg 56w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/entercreditamountform2-93x100.jpg 93w\" sizes=\"(max-width: 425px) 100vw, 425px\" \/><\/p>\n<p><i>Enter Amount of Credit Issued screen<\/i><\/p>\n<h3>How to Log a Payment by Check<\/h3>\n<\/div>\n<ol>\n<li class=\"NumberedList\">Open the\u00a0<i>Enter Amount of Payment Received<\/i>\u00a0screen by going to one of the following program locations:<\/li>\n<\/ol>\n<p><strong>Main Menu&gt; Process My Orders &gt; View and Process My Orders &gt; Payment tab<\/strong><\/p>\n<p><strong>Main Menu&gt; Create a New Order &gt; For a New or Existing Customer &gt; Payment tab<\/strong><\/p>\n<p><strong>Main Menu &gt; Process My Orders &gt; Multi-Order Processor<\/strong><\/p>\n<ol start=\"2\">\n<li class=\"NumberedList\">Navigate to or select\u00a0the desired order.<\/li>\n<li class=\"NumberedList\">Click\u00a0<strong>Log Transaction\u00a0Log Payment<\/strong>,\u00a0<strong>Log Payment-Credit<\/strong>, or <strong>Log $<\/strong> button.<\/li>\n<li class=\"NumberedList\">Select the\u00a0<strong>Payment Method<\/strong>\u00a0of\u00a0<strong>Check<\/strong>.<\/li>\n<li class=\"NumberedList\">Enter the amount of the check in the\u00a0<strong>Amount\u00a0<\/strong>field.<\/li>\n<li class=\"NumberedList\">The program enters the current date in the\u00a0<strong>Date\u00a0<\/strong>field, but it can be changed if you like.<\/li>\n<li class=\"NumberedList\">Enter the check number in the\u00a0<strong>Check #<\/strong>\u00a0field.<\/li>\n<li class=\"NumberedList\">Click\u00a0<strong>OK<\/strong>.<\/li>\n<\/ol>\n<h3>How to Log a Credit Repaid to a Customer by Check<\/h3>\n<ol>\n<li class=\"NumberedList\">Print the check from your accounting software package first so the check number can be recorded at this time.<\/li>\n<li class=\"NumberedList\">Open the\u00a0<i>Enter Amount of Credit Issued<\/i>\u00a0screen by going to:<\/li>\n<\/ol>\n<p><strong>Main Menu &gt; Process My Orders &gt; View and Process My Orders &gt; Payment tab<\/strong><\/p>\n<ol start=\"3\">\n<li class=\"NumberedList\">Navigate to or select the related order.<\/li>\n<li class=\"NumberedList\">Click\u00a0<strong>Log Transaction\u00a0Log Credit<\/strong>.<\/li>\n<li class=\"NumberedList\">Select the\u00a0<strong>Payment Method<\/strong>\u00a0of\u00a0<strong>Check<\/strong>.<\/li>\n<li class=\"NumberedList\">Enter the amount of the check in the\u00a0<strong>Amount\u00a0<\/strong>field.<\/li>\n<li class=\"NumberedList\">The program enters the current date in the\u00a0<strong>Date\u00a0<\/strong>field, but it can be changed if you like.<\/li>\n<li class=\"NumberedList\">Enter the check number in the\u00a0<strong>Check #<\/strong>\u00a0field.<\/li>\n<li class=\"NumberedList\">Click\u00a0<strong>OK<\/strong>.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Overview The\u00a0Enter Amount of Payment Received\/Credit Issued screen\u00a0is opened when the\u00a0Log Payment\u00a0or\u00a0Log Credit\u00a0links on the\u00a0Process Orders &gt; Payment\u00a0tab are clicked. It is also opened by the\u00a0Log $\u00a0button of the\u00a0Multi-Order Processor\u00a0screen. The\u00a0Enter Amount of Payment Received\/Credit Issued screen\u00a0is opened when the\u00a0Log Transaction\u00a0button of the\u00a0Manual Orders\u00a0and\u00a0Process Orders\u00a0Payment\u00a0tabs are clicked. The\u00a0Log Payment\/Credit\u00a0links on&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[20],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enter Amount of Payment Received\/Credit Issued<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stoneedge.com\/kb\/articles\/enter-amount-of-payment-received-credit-issued\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enter Amount of Payment Received\/Credit Issued\" \/>\n<meta property=\"og:description\" content=\"Overview The\u00a0Enter Amount of Payment Received\/Credit Issued screen\u00a0is opened when the\u00a0Log Payment\u00a0or\u00a0Log Credit\u00a0links on the\u00a0Process Orders &gt; Payment\u00a0tab are clicked. It is also opened by the\u00a0Log $\u00a0button of the\u00a0Multi-Order Processor\u00a0screen. The\u00a0Enter Amount of Payment Received\/Credit Issued screen\u00a0is opened when the\u00a0Log Transaction\u00a0button of the\u00a0Manual Orders\u00a0and\u00a0Process Orders\u00a0Payment\u00a0tabs are clicked. 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