{"id":3872,"date":"2025-10-15T19:40:18","date_gmt":"2025-10-15T19:40:18","guid":{"rendered":"https:\/\/stoneedge.com\/kb\/?post_type=ht_kb&#038;p=3872"},"modified":"2025-10-15T19:45:13","modified_gmt":"2025-10-15T19:45:13","slug":"re-import-orders-tool","status":"publish","type":"ht_kb","link":"https:\/\/stoneedge.com\/kb\/articles\/re-import-orders-tool\/","title":{"rendered":"Re-Import Orders Tool"},"content":{"rendered":"<h2>Overview<\/h2>\n<ul>\n<li>Added in version 8.019<\/li>\n<li>Allows order re-imports for missing orders or bad imports\n<ul>\n<li>Bad orders should be removed before re-import<\/li>\n<\/ul>\n<\/li>\n<li>Works with Connect 2 Cart carts and most XML carts\n<ul>\n<li>Does not work with template imports<\/li>\n<\/ul>\n<\/li>\n<li>Orders imported will not be inserted based by order number of cart, imported orders are added as most recent orders<\/li>\n<li>For additional help, contact <a href=\"mailto:support@stoneedge.com\">support@stoneedge.com<\/a><\/li>\n<\/ul>\n<h2>Process<\/h2>\n<ol>\n<li>Import My Orders -&gt; Import My New Orders<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-3873\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0109-550x1024.png\" alt=\"\" width=\"200\" height=\"372\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0109-550x1024.png 550w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0109-161x300.png 161w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0109-27x50.png 27w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0109-32x60.png 32w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0109-54x100.png 54w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0109.png 718w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/p>\n<ol start=\"2\">\n<li>Click Re-import Orders button right corner<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-3874\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110-754x1024.png\" alt=\"\" width=\"250\" height=\"340\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110-754x1024.png 754w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110-221x300.png 221w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110-768x1043.png 768w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110-37x50.png 37w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110-1131x1536.png 1131w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110-44x60.png 44w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110-74x100.png 74w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0110.png 1177w\" sizes=\"(max-width: 250px) 100vw, 250px\" \/><\/p>\n<ol start=\"3\">\n<li>Enter Shopping Cart Order Number<\/li>\n<li>Enter Date<\/li>\n<li>Click OK<\/li>\n<\/ol>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-3875\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0111.png\" alt=\"\" width=\"542\" height=\"440\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0111.png 542w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0111-300x244.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0111-50x41.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0111-60x49.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2025\/10\/0111-100x81.png 100w\" sizes=\"(max-width: 542px) 100vw, 542px\" \/><\/p>\n<ol start=\"6\">\n<li>Wait for import to finish<\/li>\n<li>Summary of imported orders will appear<\/li>\n<\/ol>\n<h3>Tips<\/h3>\n<ul>\n<li>If the Shopping Cart order number is not known, only use date<\/li>\n<li>Not entering a date or order number results in a normal import<\/li>\n<li>If an unknown number of orders need to import, use the prior date to any known orders<\/li>\n<li>If orders are not imported check existing shopping cart orders to confirm shopping cart order number is in correct format<\/li>\n<li>If a pop-up about a concurrent import appears while no imports are being done, in system parameters clear out the value for ImportWorkstation and try again<\/li>\n<li>If incorrect orders are being imported check the NewOrders folder (filepath on information screen) and confirm folder is empty<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Overview Added in version 8.019 Allows order re-imports for missing orders or bad imports Bad orders should be removed before re-import Works with Connect 2 Cart carts and most XML carts Does not work with template imports Orders imported will not be inserted based by order number of cart, imported&#8230;<\/p>\n","protected":false},"author":9,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[],"ht-kb-tag":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Re-Import Orders Tool - Stone Edge Order Manager<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stoneedge.com\/kb\/articles\/re-import-orders-tool\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Re-Import Orders Tool - Stone Edge Order Manager\" \/>\n<meta property=\"og:description\" content=\"Overview Added in version 8.019 Allows order re-imports for missing orders or bad imports Bad orders should be removed before re-import Works with Connect 2 Cart 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