{"id":321,"date":"2019-04-04T15:04:10","date_gmt":"2019-04-04T15:04:10","guid":{"rendered":"https:\/\/stoneedge.com\/kb\/?post_type=ht_kb&p=321"},"modified":"2019-06-24T16:16:20","modified_gmt":"2019-06-24T16:16:20","slug":"pos-in-store-return-of-an-online-order","status":"publish","type":"ht_kb","link":"https:\/\/stoneedge.com\/kb\/articles\/pos-in-store-return-of-an-online-order\/","title":{"rendered":"POS In Store Return of an Online Order"},"content":{"rendered":"
    \n
  1. Click\u00a0Recall Order<\/strong>\u00a0or press\u00a0F4<\/strong>\u00a0on the keyboard.<\/li>\n<\/ol>\n

    \"\"<\/p>\n

      \n
    1. Select All Orders<\/strong> under Other<\/strong>. The Review Orders<\/strong> dialog box opens.<\/li>\n
    2. Enter the web order number in the\u00a0Quick Search\u00a0<\/strong>box in the upper right hand corner of the screen and press Enter<\/strong> on the keyboard.<\/li>\n
    3. The program displays the order in the Review All Orders<\/strong> screen:<\/li>\n<\/ol>\n

      \"\"<\/p>\n

        \n
      1. Select\u00a0Return Items<\/strong>.<\/li>\n
      2. Select the\u00a0Return\u00a0check box for the items that the customer is returning or click\u00a0Select All<\/strong>.<\/li>\n<\/ol>\n
          \n
        1. Optional: Adjust the number of items the customer is returning and the number of items to add back to inventory.<\/li>\n
        2. Select the way in which you wish to refund the customer in the\u00a0How to Issue Credit for Return<\/strong> box.<\/li>\n<\/ol>\n

          \"\"<\/p>\n

            \n
          1. Click the\u00a0Process\u00a0<\/strong>button.<\/li>\n
          2. The program displays the amount of credit issued to the customer. Click\u00a0OK<\/strong>.<\/li>\n<\/ol>\n

            \"\"<\/p>\n

              \n
            1. If the printer menu is not disabled, select the printer and paper source where the receipt is printed. Click\u00a0Print<\/strong>.<\/li>\n<\/ol>\n

              \"\"<\/p>\n

               <\/p>\n","protected":false},"excerpt":{"rendered":"

              Click\u00a0Recall Order\u00a0or press\u00a0F4\u00a0on the keyboard. Select All Orders under Other. The Review Orders dialog box opens. Enter the web order number in the\u00a0Quick Search\u00a0box in the upper right hand corner of the screen and press Enter on the keyboard. The program displays the order in the Review All Orders screen:…<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[30],"ht-kb-tag":[],"yoast_head":"\nPOS In Store Return of an Online Order - Stone Edge Order Manager<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stoneedge.com\/kb\/articles\/pos-in-store-return-of-an-online-order\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"POS In Store Return of an Online Order - Stone Edge Order Manager\" \/>\n<meta property=\"og:description\" content=\"Click\u00a0Recall Order\u00a0or press\u00a0F4\u00a0on the keyboard. Select All Orders under Other. The Review Orders dialog box opens. 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