{"id":3060,"date":"2023-03-20T17:37:38","date_gmt":"2023-03-20T17:37:38","guid":{"rendered":"https:\/\/stoneedge.com\/kb\/?post_type=ht_kb&#038;p=3060"},"modified":"2025-06-06T14:39:56","modified_gmt":"2025-06-06T14:39:56","slug":"stack-controller-accessing-and-troubleshooting","status":"publish","type":"ht_kb","link":"https:\/\/stoneedge.com\/kb\/articles\/stack-controller-accessing-and-troubleshooting\/","title":{"rendered":"Stack Controller &#8211; Accessing and Troubleshooting"},"content":{"rendered":"<h2>Overview<\/h2>\n<p>Navigating the stack controller and how to use the viewer and error log to troubleshoot issues with items not posting.<\/p>\n<h2>Navigation<\/h2>\n<ol>\n<li>Main Menu<\/li>\n<li>CTRL + SHIFT + S<\/li>\n<li>Click \u201cOK\u201d<\/li>\n<li>Click &#8220;Yes&#8221;<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-3690\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0026.png\" alt=\"\" width=\"238\" height=\"151\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0026.png 238w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0026-50x32.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0026-60x38.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0026-100x63.png 100w\" sizes=\"(max-width: 238px) 100vw, 238px\" \/><\/p>\n<h2>Web Stack Viewer<\/h2>\n<ul>\n<li>Resend failed posts -&gt; click \u201cSend Now.\u201d\n<ul>\n<li>Change the maximum amount of retries with the parameter \u201cWebStackRetries.\u201d<\/li>\n<\/ul>\n<\/li>\n<li>Refresh view of stack -&gt; click \u201cRefresh.\u201d<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-3686 size-full\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0027.png\" alt=\"\" width=\"626\" height=\"492\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0027.png 626w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0027-300x236.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0027-50x39.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0027-60x47.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0027-100x79.png 100w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/li>\n<\/ul>\n<h2>Making Sense of the Error Log<\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-3062\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/Stack_error_log.png\" alt=\"\" width=\"626\" height=\"62\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/Stack_error_log.png 626w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/Stack_error_log-300x30.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/Stack_error_log-50x5.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/Stack_error_log-60x6.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/Stack_error_log-100x10.png 100w\" sizes=\"(max-width: 626px) 100vw, 626px\" \/><\/p>\n<ul>\n<li>Lists failed posts and save until manually cleared.<\/li>\n<li>Columns\n<ul>\n<li>What -&gt; Where in Stone Edge post originated<\/li>\n<li>Where -&gt; What computer post originated<\/li>\n<li>When -&gt; Data + Time<\/li>\n<li>Details -&gt; Overview of what I was trying to send<\/li>\n<\/ul>\n<\/li>\n<li>Messages may differ depending on when\/where the error was created\n<ul>\n<li>posting tracking data<\/li>\n<li>updating item counts<\/li>\n<li>emails<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol>\n<li>Sort by the date to show the most recent first.<\/li>\n<li>Grab the first 2-3 rows of data that include the \u201cDetails\u201d column.<\/li>\n<li>Paste data into a notepad or excel sheet so as to be able to see all information.<\/li>\n<li>Details should help narrow down what the issue could be.<\/li>\n<li>If you need help determining the issue, please contact Stone Edge support.<\/li>\n<\/ol>\n<h2>Troubleshooting (in relation to the stack controller)<\/h2>\n<ul>\n<li>Stone Edge is slow!\n<ul>\n<li>Try setting up a shared stack controller: <a href=\"https:\/\/stoneedge.com\/kb\/articles\/the-stack-controller\/#set-up-a-shared-stack-controller\">The Stack Controller &#8211; Stone Edge Order Manager<\/a>.<\/li>\n<li>Lower the number of retries when posting to the stack with the parameter \u201cWebStackRetries.\u201d<\/li>\n<li>Otherwise, check <a href=\"https:\/\/stoneedge.com\/kb\/articles\/improving-the-performance-of-stone-edge\/\">Improving the Performance of Stone Edge &#8211; Stone Edge Order Manager<\/a> for non-stack related solutions.<\/li>\n<\/ul>\n<\/li>\n<li>My Tracking numbers aren\u2019t updating!\n<ul>\n<li>Check the stack error log to see if numbers are being sent\n<ul>\n<li>If not, make sure the \u201cStatus Event\u201d for \u201cAdd Tracking Number\u201d is set to \u201cNotify Cart.\u201d<\/li>\n<\/ul>\n<\/li>\n<li>If using a shared stack, ensure the stack computer is on and running Stone Edge.\n<ul>\n<li>The computer should be up-to-date and running the same version of the software as other computers.<\/li>\n<\/ul>\n<\/li>\n<li>My Inventory isn\u2019t syncing!\n<ul>\n<li>Make sure your cart supports \u201cReal Time Inventory.\u201d<\/li>\n<li>Check if old inventory posts are getting stuck in \u201cWebsite Updates\u201d or the \u201cError Log.\u201d<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Q&amp;A<\/h3>\n<ul>\n<li>When is the stack controller used?\n<ul>\n<li>Sending emails.<\/li>\n<li>Status events.<\/li>\n<li>Communicating with shopping carts<\/li>\n<li>Tracking updates.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Overview Navigating the stack controller and how to use the viewer and error log to troubleshoot issues with items not posting. Navigation Main Menu CTRL + SHIFT + S Click \u201cOK\u201d Click &#8220;Yes&#8221; &nbsp; Web Stack Viewer Resend failed posts -&gt; click \u201cSend Now.\u201d Change the maximum amount of retries&#8230;<\/p>\n","protected":false},"author":8,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[19,23],"ht-kb-tag":[117,118],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Stack Controller - Accessing and Troubleshooting - Stone Edge Order Manager<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stoneedge.com\/kb\/articles\/stack-controller-accessing-and-troubleshooting\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stack Controller - Accessing and Troubleshooting - Stone Edge Order Manager\" \/>\n<meta property=\"og:description\" content=\"Overview Navigating the stack controller and how to use the viewer and error log to troubleshoot issues with items not posting. 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