{"id":115,"date":"2023-03-17T11:28:33","date_gmt":"2023-03-17T11:28:33","guid":{"rendered":"https:\/\/stoneedge.com\/kb\/?post_type=ht_kb&#038;p=115"},"modified":"2025-06-09T13:52:35","modified_gmt":"2025-06-09T13:52:35","slug":"importing-orders-from-a-supported-shopping-carts-text-file","status":"publish","type":"ht_kb","link":"https:\/\/stoneedge.com\/kb\/articles\/importing-orders-from-a-supported-shopping-carts-text-file\/","title":{"rendered":"Importing Orders from a Supported Shopping Cart&#8217;s Text File"},"content":{"rendered":"<h2>Overview<\/h2>\n<ul>\n<li>Occasionally, for reasons out of Stone Edge&#8217;s control, importing order information from a supported shopping cart may be necessary via an XML text file.<\/li>\n<li>This process will not work for unsupported shopping carts.<\/li>\n<li>This process will not work for text files that are comma or tab-delimited.\n<ul>\n<li>To import orders from a text file -&gt; user must create an \u201cImport Template.\u201d<\/li>\n<li>Click <a href=\"https:\/\/stoneedge.com\/kb\/articles\/generic-carts-order-import-template\/\">HERE<\/a> to learn more about import templates.<\/li>\n<\/ul>\n<\/li>\n<li>Quotes should not be present in the file, or you will encounter errors.<\/li>\n<\/ul>\n<h2>Importing Orders from a .XML Text File<\/h2>\n<ol>\n<li>Obtain the text file from the shopping cart.\n<ol>\n<li>The file can be obtained if an \u201cImport via Internet\u201d is halted during the process.<\/li>\n<li>Consult with your Shopping cart vendor for more information.<\/li>\n<\/ol>\n<\/li>\n<li>CTRL + SHIFT + C on \u201cMain Menu\u201d to open the \u201cInformation\u201d page.\n<ol>\n<li>Look towards the bottom to find \u201cNew Orders,\u201d followed by a file path.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-3046\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path.png\" alt=\"\" width=\"2145\" height=\"1318\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path.png 2145w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path-300x184.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path-1024x629.png 1024w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path-768x472.png 768w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path-50x31.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path-1536x944.png 1536w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path-2048x1258.png 2048w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path-60x37.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Information_Page_New_New_Orders_Path-100x61.png 100w\" sizes=\"(max-width: 2145px) 100vw, 2145px\" \/><\/li>\n<\/ol>\n<\/li>\n<li>Check text file(s) to be downloaded exist in folder.\n<ol>\n<li>If there are already files in the folder -&gt; delete or move to another folder, and errors can occur.<\/li>\n<\/ol>\n<\/li>\n<li>Navigate: Main Menu -&gt; Import My Orders -&gt; Import My New Orders<\/li>\n<li>Select the Shopping Cart from the list<\/li>\n<li>Click &#8220;Import from Text File.&#8221;<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone size-full wp-image-3048\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen.png\" alt=\"\" width=\"2135\" height=\"1394\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen.png 2135w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen-300x196.png 300w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen-1024x669.png 1024w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen-768x501.png 768w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen-50x33.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen-1536x1003.png 1536w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen-2048x1337.png 2048w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen-60x39.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2019\/04\/Shopping_Carts_Import_Screen-100x65.png 100w\" sizes=\"(max-width: 2135px) 100vw, 2135px\" \/><\/li>\n<li>Wait for the import to finish.<\/li>\n<li>A pop-up appears, confirming import worked.<br \/>\n<strong>NOTE:<\/strong> If the import worked correctly, the text file will be deleted or moved to the archives folder, depending on the settings.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-3706 size-full\" src=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0031.png\" alt=\"\" width=\"282\" height=\"233\" srcset=\"https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0031.png 282w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0031-50x41.png 50w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0031-60x50.png 60w, https:\/\/stoneedge.com\/kb\/wp-content\/uploads\/2023\/03\/0031-100x83.png 100w\" sizes=\"(max-width: 282px) 100vw, 282px\" \/><\/li>\n<li>Click \u201cOK,\u201d and you have finished the import.<br \/>\n<strong>Note: <\/strong>You might experience some function delay as updates are sent out after the import.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Overview Occasionally, for reasons out of Stone Edge&#8217;s control, importing order information from a supported shopping cart may be necessary via an XML text file. This process will not work for unsupported shopping carts. This process will not work for text files that are comma or tab-delimited. To import orders&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"closed","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[68,22],"ht-kb-tag":[116,77],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Importing Orders from a Supported Shopping Cart&#039;s Text File<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/stoneedge.com\/kb\/articles\/importing-orders-from-a-supported-shopping-carts-text-file\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Importing Orders from a Supported Shopping Cart&#039;s Text File\" \/>\n<meta property=\"og:description\" content=\"Overview Occasionally, for reasons out of Stone Edge&#8217;s control, importing order information from a supported shopping cart may be necessary via an XML text file. This process will not work for unsupported shopping carts. This process will not work for text files that are comma or tab-delimited. 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