Print Recovery

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Overview

• The Print Recovery function allows you to recover from unexpected printing problems such as paper jams.
• Each time you print an invoice, credit slip, or mailing label, Monsoon Order Manager makes a record of the order number, the number of copies printed, the type of print job and from where the print job originated. It also keeps a time stamp showing when the original print job was printed.
• The Print Recovery function is controlled by two Report group system parameters :

UsePrintRecovery, which enables or disables the function

PrintRecoveryDays, which defines how far back Monsoon Order Manager should keep records of your print jobs (default = 3 days)

Note: If you have a busy store with large numbers of orders, Monsoon Commerce recommends that you do not keep this information for an extended period of time to avoid taking up a large amount of space in your database.

Description of the Print Recovery Screen

Reprinting Reports from the Print Recovery Queue

1. Go to Main Menu>Settings>Report Functions>Print Recovery.

2. A list of recently printed invoices and credit slips is displayed.

3. Select the Reprint check box in the row of each report you want to reprint.

4. If you want to send the print job to your default printer, select the Default Printer check box.

5. If you want to select a different printer, select a printer in the Select a Printer list box and then select the Selected Printer check box above it. Select a paper source in the Select a Paper Source list box.

6. Select Print to send the print request to your printer. The Reprint checkboxes are cleared.

Created: 1/20/12

Revised: 9/18/14

Published: 08/19/15