Cancelling Drop-Ship Purchase Orders

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Overview

• If you try to cancel a purchase order with one or more drop-ship an order placed with a supplier for an item or items that are not normally stocked by the retailer; the supplier then ships the merchandise directly to the retailer's customer. The retailer never takes physical possession of the merchandise. items on it, you may get an error message telling you to go to Purchase Orders to cancel these items because the purchase orders were already created and sent to the supplier vendor.
• Drop-ship items on an open purchase order must be removed before the entire order can be cancelled.
• It may not be possible to remove drop-ship line items on an open purchase order if changes were made to the "Expected" or "Received" records or an invoice an itemized bill for goods sold or services provided containing individual prices, the total charge and the payment terms; in Monsoon OMS, an order "invoice report " is synonymous with "sales receipt" was applied to the "Expected" or "Received" record(s).
• If you attempt to cancel an "Order" that has a drop-ship line item individual products listed on an order on it that has already been ordered (via a Purchase Order), you receive the error message in the image below:

How to Cancel a Drop-Ship Purchase Order

1. Go to Main Menu > Manage My Inventory > Manage My Purchase Orders > Find & Select to "left-click" the mouse on an object, usually a row in a table, in the context of Monsoon OMS documentation a PO abbreviation for Purchase Order.

2. Once you have located the appropriate Purchase Order, select View PO.

3. Click Line Items.

4. Select the item from the list and click Remove.

5. Click OK to remove the line item from the PO. If only one item was on the purchase order it is automatically closed at this time.

6. The purchase order number is removed from the line item on the Drop-Shipments tab of the Process Orders screen synonymous with the Microsoft Access Form object or graphical user interface (GUI).

Additional Information

Created: 7/24/12

Revised:

Published: 04/14/16