Error -214702489

Problem

Orders paid by the PayPal Express Checkout Service are not handled properly upon import into SEOM.

Symptoms

Imported orders paid by the PayPal Express Checkout service are marked as having a Balance Due even though system parameter PayPalOrdersArePaidInFull is set to TRUE.

Imported orders paid by the PayPal Express Checkout service, and the system parameter PayPalOrdersArePaidInFull is set to FALSE, the user receives the messages: at PayPalGetDetails  error -2147024891 "Access Denied"

Cause

Current versions of SEOM use MSXML to communicate with PayPal. Recent Microsoft Service Packs for MSXML  implemented a security "enhancement" which causes that service to interrogate an Internet Explorer security setting,  "Submit Nonencrypted form data", prior to submitting or accepting forms user interface through which users are able to interact with the program. The terms "form" and "screen" are used interchangeably throughout the documentation. sent with non-SSL Secure Sockets Layer: a cryptographic protocol that provides communication security over the Internet. SSL encrypts the segments of network connections above the Transport Layer, using symmetric cryptography for privacy and a keyed message authentication code for message reliability. Predecessor of TLS, or Transport Layer Security. encryption. If this setting is set to Disabled or Prompt, the calling action fails.

Solution

1. Open Internet Explorer and select to "left-click" the mouse on an object, usually a row in a table, in the context of Monsoon OMS documentation Options from the Tools menu to open the Internet Options screen synonymous with the Microsoft Access Form object or graphical user interface (GUI).

2. Click on the Security tab and then click Custom Level to open the Security Settings - Internet Zone screen.

3. Scroll down the list of settings until you see Submit Nonencrypted form data and click the Enabled radio button below it.   

4. Click OK to save the change and return to the Security tab of the Internet Options screen.

5. Click OK to exit the Internet Options dialog.

Component and Versions Affected

• All versions and editions of SEOM