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Overview

If a workstation has a PC Personal Computer, or workstation modem (Windows compatible) installed, SEOM can dial customer or supplier vendor phone numbers by the click of a button at selected screens. This feature uses the Microsoft Phone Dialer feature that is included with most versions of Windows.

Basic Requirements

• A Windows-compatible modem and its drivers must be installed in the workstation.

• A telephone compatible with the modem must be plugged into the correct port on the modem (line out).

• The modem must be connected to the wall jack of the telephone line (line in).

• Microsoft Windows must be properly configured:

• • Go to the Windows Control Panel. Open the Phone and Modem Options.

  • Make sure that the area code, dialing rules, etc. are configured properly for your environment.

  • Refer to Windows Help for more information.

• In SEOM, go to the Set System Parameters settings in Stone Edge that enable users to configure the program integrate with their business operations. Stone Edge includes hundreds of System Parameters to do just that. To change a system parameter, go to the Main Menu > Settings > System Functions > Set System Parameters. screen synonymous with the Microsoft Access Form object or graphical user interface (GUI). Select to "left-click" the mouse on an object, usually a row in a table, in the context of Monsoon OMS documentation the Communications parameter group. Configure the following parameters as appropriate for your environment:

• • ShowPhoneButtons

  • DialUse1Prefix

  • UseDialingRules

  • Dial9

Making a Call from SEOM

• Click in a phone number field on the Process Orders, Customers or Suppliers screens.

• Click the small telephone icon  which dials the phone number.

• The Microsoft Phone Dialer dialog opens and displays the status of the call.

• Use the telephone handset attached to the workstation to communicate with the other party.

Created: 3/8/12

Revised:

Published: 04/13/16