Double-click the Semplice icon 
at the lower right-hand corner of the screen to open the storefront:
If order acknowledgements are not being posted at Amazon, check the Semplice Storefront's Transmission Logs for errors:
Double-click the Semplice icon at the lower right-hand corner of the screen to open the storefront:
Click on the Transmission logs tab to see the list of files that have been uploaded on a given day and see the Status results:
From the list In the upper right-hand corner of the screen, select a file that indicates a failure and view the error associated with the failure in the lower half of the screen. Double-click on the file to see the Processing Report Details:
To manually resubmit the message, right-click on the file and select Resubmit File. The file will appear in the lower half of the Upload Status tab:
Click on the Refresh button (circled in red below) to move the file to the upper half of the screen. Click Refresh once again to start the transfer now, rather than waiting for the next scheduled interval:
If errors continue to be received for some MsgIDs after resubmission, the merchant should manually update Amazon with status and tracking information.
If the merchant is running a version of Order Manager prior to 5.907, they should contact the Stone Edge Technical Support department to receive a fix for a known problem (GMT offset) that can sometimes cause order acknowledgements to fail with the 5002 error. Apply this fix prior to resubmitting files to Amazon. The fix must be applied to all workstations in the complex to prevent the error from happening with future order acknowledgements.
Created 12/21/09