The Stone Edge Order Status System provides real-time order status updates for your customers directly on your existing website. With automatic updates for both overall orders and individual items, it enhances your customer service without requiring custom programming. Plus, it’s compatible with any shopping cart system, making it a seamless addition to your online store.
Key Benefits:
- Enhanced Customer Service: Keep your customers informed at every step.
- Time and Cost Savings: Reduce “Where’s my order?” inquiries via email and phone.
How It Works:
- Event Tracking: The Order Manager tracks approximately 30 status events, such as:
- Order Received
- Ship Date Entered
- Backorder Filled
- Tracking Number Imported
You decide which events to track and customize the status text for each.
- Automatic Updates: Whenever a status event occurs, the Order Manager immediately sends the information to our servers.
- Customer Access: Customers can check their order status by:
- Clicking a link in an email from you.
- Visiting your website and entering their order number and ZIP code.
- Real-Time Information: Customers receive up-to-the-minute status updates, including tracking numbers that link to UPS, USPS, FedEx, or other shipping carriers. The response page integrates seamlessly with your website’s design by using your HTML header and footer.
Experience It:
Explore the live Order Status System for Stone Edge Technologies. If you’ve recently placed an order, you can track it here.
Upgrade your website today with the Stone Edge Order Status System and provide your customers with a sophisticated, hassle-free experience.