Get Up and Running Quickly with Expert Guidance
The Stone Edge Order Manager (SEOM) is a robust and complex software solution designed to meet the diverse needs of your growing business. Unlike “unitasker” applications that only handle a single task, SEOM is a comprehensive platform that integrates seamlessly with various systems in your software ecosystem. To ensure you get the most out of this powerful tool, we offer our White Glove Implementation service—a full-service setup, configuration, and training session that will have you up and running in no time.
Why Choose a Guided Implementation?
SEOM’s flexibility and depth are key strengths, but they also mean there’s a learning curve. The fastest and easiest way to ensure the highest level of success is by having an expert guide you through the process. Our White Glove Implementation service is designed to streamline your setup, allowing you to hit the ground running with confidence.
SEOM Is Not a “Unitasker”
Many businesses migrate to SEOM from simpler, single-purpose applications. While these tools may have served you well in the past, they often lack the versatility needed to scale with your business. SEOM is not a “unitasker”—it’s a multifunctional powerhouse that can handle everything from order management to inventory control and customer communication. Our White Glove Implementation service ensures that you can leverage all these capabilities to their fullest, without getting lost in the process.
The White Glove Process
- Initial Consultation & System Integration
We begin by connecting with you to understand your business needs and goals. Our experts will then configure SEOM to work seamlessly with your existing software systems, including payment processors, fraud detection tools, shopping carts, marketplaces, and more. This personalized setup ensures that SEOM is fully integrated into your operations from day one. - Data Import & Configuration
Once the system is configured, we will import your data. This typically includes your product catalog, customer database, and recent order history. Our team will handle as much of the heavy lifting as possible to ensure a smooth transition. - Homework Assignment
After the initial configuration and data import, there may be some remaining tasks to complete on your end. We’ll provide clear homework assignments designed to finalize your data setup. These tasks are critical to ensuring a fast and successful software launch. - Final Review & Training
In the final session, we’ll double-check that all settings and data are correct. Then, we’ll conduct a comprehensive training session to teach you and your team how to use the software effectively. For larger companies, we recommend a “Train the Trainer” approach. This method focuses on training one or two key individuals who fully understand your business processes. These trained experts can then teach other team members based on their specific roles, ensuring the most efficient and relevant learning experience.
Why White Glove?
With the White Glove Implementation service, you’re not just purchasing software—you’re investing in a smooth and successful transition to a powerful new tool. Our expert guidance eliminates the guesswork, allowing you to focus on what you do best: running your business. Let us handle the complexities so you can start benefiting from SEOM’s full potential right away.
Ready to get started? Contact us today to schedule your White Glove Implementation and take the first step towards unlocking the full power of Stone Edge Order Manager.