Real-time order status information for your Website! With the Stone Edge Order Status System
you can easily:
-
Add a new level of sophistication to your Website.
-
Improve your customer service.
-
Save time and money by reducing your "Where's my order?" telephone
calls.
Here's how it works:
We start with the Stone Edge Order Manager. The Order Manager
has about 30 events that the Order Status System can track, such as Order Received, Ship Date Entered, Tracking Number Imported, etc. The merchant
decides which of those events to track, and enters status text to use for each event.
Finally, they include
links to the status system in their email messages and on their website.
Whenever a status event occurs, the Order Manager
immediately sends that information to our servers.
To check their order status, the customer either clicks a link
in the email that they received from the merchant, or goes to the merchant's
Website and enters their Zip code and order number. Our servers respond with the
up-to-the-minute status information. The response page includes the
merchant's HTML header and footer, so it has the "look and feel" of
their Website. If any tracking numbers have been entered or imported
for the order, they appear as hyperlinks to UPS, USPS,
FEDEX or other shippers' order tracking pages.
Here's the "live" Order Status System for Stone Edge
Technologies. If you have placed an order recently, you can
track it here:
