Stone Edge products come with 45 days of free technical support and program updates. After 45 days, we never charge for bug reports or for answering a quick question by phone or email, but there may be a charge for "major incidents": issues or calls that take more than 15 minutes. Extended Support Contracts include a full year of support (up to 3 hours of time).

in addition to technical support Stone Edge offers program updates that allow you to continue to get the latest and greatest features of the program for one small annual fee.  Keeping your Stone Edge software up-to-date is the only way to insure that business operations will remain compatible with each other (e.g., shipping software, shopping carts, credit card gateways, etc.)

Why do I need support?

• As a merchant, you will depend on your Stone Edge software to keep your business running smoothly. When you have a problem, it's important to know that help will be available.
• We are constantly adding new features to our programs as they are requested by other merchants like you. Extended Support contracts are worth the price for the program updates alone.
• Your Extended Support fees help Stone Edge maintain the high level of support that you depend on.