Stone Edge Technologies Product Technical Support

Stone Edge Technologies Product Technical Support

Self Support

Frequently Asked Questions - Find answers to the most commonly asked questions about Order Manager and other Stone Edge products.

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User Forum - Browse, search, post and reply to our message board. The tool for our users to communicate with and learn from each other! Approximately 600 Stone Edge customers belong to the User Forum.

Assisted Support

Our products include 45 days of technical support from the date of sale. After 45 days, you are required to have a current maintenance contract.

Telephone	(215) 641-1837
Telephone support is available Monday through Friday from 9:00 a.m. to 6:00 p.m. EST.
Email	Send your message to Support
Complete our online form and normally you will hear from us within one business day. Enter as detailed a description of the issue as possible.

Stone Edge Technologies, Inc. Services

Express Setup

Extended Technical Support Contract - Buy It Now

1 Full Year of Support via Phone or Email, up to 3 Hours Total

Program Updates - Purchasing an Extended Technical Support Contract is the only way to receive program updates. Program updates ensure business operations are compatible with each other (e.g., shipping software, shopping carts, credit card gateways, etc.)

Training

Live training sessions via phone during Express Setup

Online help

Power user meetings

User conferences

For more information, email the Sales department.