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POS Merchandise Return

There are several ways to return merchandise from the POS abbreviation for Point of Sale. The cash register interface for use with walk-in business at "brick and mortar" stores. Used with barcode scanners and cash drawers. Sales made on the POS screen draw from the same inventory as orders imported from online stores. interface:

Returning an Item against a Specific Order Number with a Receipt.

Returning an Item against a Specific Order Number without a Receipt.

Returning an Item without Referencing the Original Order.

Returning an Item against a Specific Order

With a receipt

1. Scan the barcode on the receipt.

2. The Review All Orders dialog box opens.

3. Select to mouse "left-click" on an object, usually a row in a table, in the context of Order Manager documentation Return Items.

   4. Click in the Return checkbox for the items that the customer is returning or click Select All.

5. Optional: Adjust the number of items the customer is returning and the number of items to add back to inventory.

6. Select the way in which you wish to refund the customer in the How to Issue Credit for Return box.

7. Click the Process button.

Without a receipt

1. Click Recall Order or press F4 on the keyboard. The Recall Order dialog box opens:

2. Select the type of order you wish to recall.

3. The Review Orders dialog box opens.

4. Optional: Navigate to the appropriate order record using the navigation buttons in the lower left hand corner of the screen synonymous with the Microsoft Access Form Object or user interface. or enter the order number in the Quick Search box in the upper right hand corner of the screen and press Enter on the keyboard.

   5. Select Return Items. The Review Orders/Return Items dialog box opens.

6. Click in the Return checkbox for the items that the customer is returning or click Select All.

7. Optional: Adjust the number of items the customer is returning and the number of items to add back to inventory.

8. Select the way in which you wish to refund the customer in the How to Issue Credit for Return box.

9. Click the Process button.

Returning an Item without Referencing an Order Number

1. At the POS Screen, click the ”Return” button. This will set the ”Return” flag in the Information Screen.

2. Scan or select the item being returned. The user is prompted for how many to return, the original price and what to do about inventory quantities.

3. Enter the information then click OK to add the item to the order.

4. Note that the return flag is cleared after the item is added. Continue the sale as normal. Should the customer not be purchasing additional goods, click the Save & Print to issue cash to the customer. If crediting customer’s credit card, the merchant MUST have a gateway that supports ”r;Blind Credits” (credit to card without prior transaction reference). Card ”r;credit” transactions are run the same as a sale transaction.

Created: 1/20/12

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